HSC Commerce

What happened?

Pick the closest match.

I paid but nothing came out I was charged more than once I was charged the wrong amount I got the wrong item, or it's damaged The machine isn't working Something else / feedback

Please choose one.

Where were you?

Please choose a location.

Machine number (optional)

Date

Required.

About what time?

Required.

What did you buy (or try to buy)?

Please tell us the item.

Amount charged

Enter the amount.

Times charged

How did you pay?

This helps us find your exact transaction.

Please choose one.

Card type (optional)

Full name on the card

Please enter the name on the card.

Last 4 digits of the card

Enter exactly 4 digits.

Phone wallet last 4 (optional, if different)

We will never ask for your full card number, expiration date or security code. Only share the last 4 digits.

How can we reach you?

We'll only contact you about this request.

My name is the same as the name on the card

Mobile number

Please enter a valid phone number.

Email

Please enter a valid email.

Best way to reach you

Text Call Email

What would you like us to do?

Return the charge to my card A replacement item next time I visit Nothing, just letting you know

Tell us what happened

A short description helps us a lot.

Add a photo (optional)

A screenshot of the charge in your banking app, or a photo of the machine.

Check your details

Make sure everything looks right.

The information above is accurate, and you can use it to look into my request.

Please confirm to continue.

How can we help?

What happened?

How did you pay?

How can we reach you?

Check your details

Thanks, we've got it